TOCs Policies and Procedures | Sunny Solar Cairns

Your privacy is critical to us.

Likewise, we have built up this Policy with the end goal you should see how we gather, utilize, impart and reveal and make utilization of individual data. The following blueprints our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will gather and utilization of individual data singularly with the target of satisfying those reasons indicated by us and for other good purposes, unless we get the assent of the individual concerned or as required by law.
We will just hold individual data the length of essential for the satisfaction of those reasons.
We will gather individual data by legal and reasonable means and, where fitting, with the information or assent of the individual concerned.
Personal information ought to be important to the reasons for which it is to be utilized, and, to the degree essential for those reasons, ought to be exact, finished, and updated.
We will protect individual data by security shields against misfortune or burglary, and also unapproved access, divulgence, duplicating, use or alteration.
We will promptly provide customers with access to our policies and procedures for the administration of individual data.

We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.

While we strive to deliver the best possible service to all our customers, sometimes things can be misunderstood or go wrong and we may receive complaints from our customers.

The below procedures are the steps we take when managing and resolving complaints.

We will try to resolve all complaints at the time they are raised. However, if we need to investigate it further, we’ll aim to resolve it, or tell you what we’re doing to resolve it, within five working days.
The time we spend investigating a complaint is determined by its seriousness and complexity, but we’re committed to resolving all complaints within 21 working days of receiving them.
Sometimes we might not be able to resolve a complaint within the time frames set out above. If that’s the case, we’ll contact you and explain the reason for the delay and give you a new time frame for resolution.
While a complaint is being investigated, we’ll provide you with regular progress updates so you know what is happening.
If you are not happy with how your complaint has been resolved, we will escalate the complaint to the next level of management within the company and review it.
If you would like to escalate the complaint outside the company, The Clean Energy Council’s contact details are provided below.

While we try to resolve all complaints in a timely manner, we recognise that some take precedence over others.

If you need to make a complaint or are checking the progress of a complaint, you can contact us (or the Clean Energy Council) by one of the following methods:

Phone: 1300 800 960

Email: sales@sunnysolar.com.au

Postal Address: 2/57 Supply Road Bentley Park, QLD 4869

Clean Energy Council (CEC): 03 9929 4100

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trade mark law.

2. Use License

Permission is allowed to temporarily download one duplicate of the materials (data or programming) on Sunny Solar Cairns's site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:

modify or copy the materials;

use the materials for any commercial use , or for any public presentation (business or non-business);

attempt to decompile or rebuild any product or material contained on Sunny Solar Cairns's site;

remove any copyright or other restrictive documentations from the materials; or

transfer the materials to someone else or even "mirror" the materials on other server.

This permit might consequently be terminated if you disregard any of these confinements and may be ended by Sunny Solar Cairns whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

3. Disclaimer

The materials on Sunny Solar Cairns's site are given "as is". Sunny Solar Cairns makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranties, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights. Further, Sunny Solar Cairns does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilization of the materials on its Internet site or generally identifying with such materials or on any destinations connected to this website.

4. Constraints

In no occasion should Sunny Solar Cairns or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilization or powerlessness to utilize the materials on Sunny Solar Cairns's Internet webpage, regardless of the possibility that Sunny Solar Cairns or a Sunny Solar Cairns approved agent has been told orally or in written of the likelihood of such harm. Since a few purviews don't permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. Amendments and Errata

The materials showing up on Sunny Solar Cairns's site could incorporate typographical, or photographic mistakes. Sunny Solar Cairns does not warrant that any of the materials on its site are exact, finished, or current. Sunny Solar Cairns may roll out improvements to the materials contained on its site whenever without notification. Sunny Solar Cairns does not, then again, make any dedication to update the materials.

6. Links

Sunny Solar Cairns has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Sunny Solar Cairns of the site. Utilization of any such connected site is at the user's own risk.

7. Site Terms of Use Modifications

Sunny Solar Cairns may update these terms of utilization for its website whenever without notification. By utilizing this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. Governing Law

Any case identifying with Sunny Solar Cairns's site should be administered by the laws of the country of Australia Sunny Solar Cairns State without respect to its contention of law provisions.

General Terms and Conditions applicable to Use of a Web Site.